This pandemic has been a huge challenge, especially for the brick and mortar retail chains. With no contact deliveries to using Online platforms, here are some technical solutions to overcome the challenges of covid and grow your online business.
The covid19 pandemic has seen a huge increase in e-commerce sales and you can take advantage of the increased opportunity to take your business global. Use online marketplace platforms such as Amazon and Ebay to list your product and take it to every household. All you need is a laptop, a working internet connection, and pictures of the product you want to sell.
Upload your product description and start selling.
Use billing and CRM Software
Managing operation is the most important aspect in retail operations. This can be easily managed with billing and CRM software that allows you to manage your inventory and plug any leakages or shortcomings in the supply chain.
HDPOS Smart billing and inventory management software is one such application that enables you to manage your inventory, keep track of stock, and can be easily integrated with point of sales hardware such as barcode scanners and other payment solutions.
To battle reduced demand due to the pandemic you must begin product delivery to nearby offices and residential apartments. This helps you to open a new channel for sales and will be an addition to the sales in the long run, once the pandemic is over.
Customer Relationship Management
Managing your customers is important, as retaining a customer is far less expensive than acquiring a new one. Use CRM software tools to identify repeat customers with high purchases and identify their buying patterns. This identification will enable you to remain in touch with the loyal customers and provide them extra care. You can also identify non-repeat buyers and make extra efforts to convert them into your loyal customers.
HDPOS software application has this seamless CRM integrated that helps keep track of your customers and their purchasing patterns in the form of Graphs and Filtered database.
Keep Adequate Inventory
“No inventory means no sales”. Covid has led to overnight lockdowns and disruption in the supply chains throughout the world. It’s important to maintain adequate inventory and forecast any emergency situations that might occur in the pandemic. Going digital can help you win this battle. An inventory and billing management system can easily provide you with the data on recent billing ie.sales and “the inventory in hand”. You can forecast future inventory needs based on the demand patterns of the past months and maintain adequate stock.
Covid has presented huge challenges to all businesses throughout the spectrum and extraordinary challenges demand extraordinary measures. To be successful in this pandemic you must think beyond the traditional methods with the help of technology and innovations.