Job Application Details

We are looking for Software Product Support personnel for our software products in Bangalore.

The Job responsibilities will include:
  • Explain various features and workflows of our products to our customers.
    • Should have ability to understand software products and their functionality.
    • Should have good communication skills over the phone.
    • Be familiar with remote access tools like Team viewer and Ammyy.
  • Troubleshoot Operating System level problems
    • Be familiar with basics of Windows operating systems for Windows XP, Windows 7 and Windows 8.
    • Be able to trouble shoot Windows Operating system level problems for Windows XP, Windows 7 and Windows 8.
    • Be familiar with various virus protection software and their configurations.
  • Troubleshoot SQL Server and IIS level problems.
    • Be familiar with SQL Server installation procedures and basic trouble shooting..
    • Be familiar with basic set up of Microsoft Internet Information Server (IIS).
    • Be familiar basic TCP-IP networking.
  • Written Communication.
    • Should have good written communication skills for writing emails and Support Ticket notes.
    • Should be able to talk to the customer using popular chat software like Skype.
IMPORTANT: We need all of the above in various languages. If you are good in Hindi, Tamil, Telugu, Gujarati, Oriya, Malayalam languages and comfortable with tools mentioned above please apply for the job position.

Interested candidate fill the information below

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